Privacy Policy

Catharina’s Care Foundation is committed to protecting your personal information. By using our services or submitting a request, you agree to our Privacy Policy and Terms of Use.

Your data is handled with care, confidentiality, and in compliance with local laws.

1. Information We Collect

To provide the best possible service, we may collect various types of personal information:

a. Information You Provide to Us

  • Contact Information: Includes your name, phone number, and, if applicable, insurance information and ID numbers.

  • Service Information: Includes preferences for medical transport services and any health-related details relevant to arranging safe, appropriate care.

  • Payment Information: If you engage our services, we may collect billing information necessary to process transactions.

b. Information We Collect Automatically

When you visit our website, we may automatically collect information using cookies, web beacons, or other technologies. This may include:

  • Device Information: We may collect information about the device you use to access our website, such as IP address, browser type, and operating system.

  • Usage Information: We may use cookies and other technologies to understand how you interact with our website, such as pages visited and links clicked.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Service Delivery: To provide safe, reliable, and personalized transportation services.
  • Communication: To respond to inquiries, confirm bookings, and keep clients informed.
  • Billing and Invoicing: To facilitate payment for services and, where applicable, to bill insurance providers.
  • Operational Efficiency: To optimize our service delivery and client experience through better data management
  • Analytics and Website Functionality: To enhance website functionality and understand user behaviours via cookies and analytics tools.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your data in the following cases:

  • Insurance Billing: Information may be shared with insurance providers for invoicing.
  • Service Providers: Data may be shared with trusted service providers, such as software platforms that help us manage bookings and client information.
  • Legal Requirements: We may disclose data if required by law or in response to valid legal requests from authorities.

4. Cross-Border Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as EU-approved Standard Contractual Clauses or data transfer agreements.

5. Your Rights and Choices

Under GDPR (EU) and applicable U.S. laws, you may exercise the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion (Right to be forgotten): Request deletion of your data when it is no longer necessary.
  • Restriction: Request a limitation on how your data is processed.
  • Portability: Request your data in a portable format for transfer to another service provider.
  • Objection: Object to processing, especially for direct marketing.

To exercise these rights, please contact us via our e-mail: info@catharinascarefoundation.com with the subject line “Privacy Data Request.”

6. Data Security

We take reasonable precautions to protect your data, by taking technical and organizational measures, including:

  • Encryption of sensitive data during transmission.
  • Restricted access to personal data on a need-to-know basis.
  • Regular security assessments and compliance checks.

However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes. Specific retention periods include:

  • Service-related data: Retained for [10 years] after service completion.
  • Billing data: Retained for [10 years] per legal or tax requirements.
  • Health-related data: Retained as long as necessary to ensure service safety.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and improve our website functionality. You can control cookies through your browser settings, but disabling them may affect your website experience.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage reviewing the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our services are intended for adults and are not directed at children under 16. We do not knowingly collect personal information from children. If we discover that data from a child has been inadvertently collected, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations, or other operational needs. Updates will be posted on this page, and the “Effective Date” will be revised accordingly. If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us via our online form with the subject line “Privacy Data Request,” and we will respond promptly.

Contact us

For questions, concerns, or to exercise your rights, please contact us at:

Catharina’s Care Foundation

Email: Info@catharinascarefoundation.com